Privacy Policy 1 — Defence Community Dogs

Defence Community Dogs Privacy Policy

1. We Respect Your Privacy

(a) Defence Community Dogs respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and protect your personal information.

(b) "Personal information" refers to any information or opinion, whether true or not, about an identified individual or an individual who is reasonably identifiable.

2. Collection of Personal Information

(a) Defence Community Dogs may collect personal information you provide via our website, directly to us, or through other forms of communication.

(b) The types of personal information we may collect include, but are not limited to:

Name, phone number, address, and email address (to send information, provide updates, and process orders).
Additional details such as feedback, personal or business information, preferences, responses to surveys or promotions, financial or credit card details, and communication with customer support.

3. How We Collect Your Personal Information

(a) Defence Community Dogs collects personal information in various ways, including:

When you interact with us electronically, via email, phone, or in person.
When you access our website.
When we provide our services to you.
From third-party sources, where relevant and legally permitted.

(b) If we receive personal information from a third party, we will handle it in accordance with this Privacy Policy.

4. Use of Your Personal Information

(a) Defence Community Dogs may use your personal information to:

Provide you with information, updates, and services.
Inform you about new products, services, and opportunities available to you.
Improve our products, services, and overall user experience.

(b) Defence Community Dogs may contact you via telephone, email, social media, SMS, or mail.

5. Disclosure of Your Personal Information

(a) Your personal information may be disclosed to employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as necessary to provide our services.

(b) We may disclose your personal information if required by law, such as in response to a court order, subpoena, warrant, or request from law enforcement agencies.

(c) Your personal information may also be used to protect the legal rights, property, or safety of Defence Community Dogs, our website, our customers, or third parties.

(d) Overseas Disclosure: Information we collect may be stored, processed, or transferred outside Australia, including but not limited to the United States of America. When this occurs, we take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Act.

(e) Business Transfers: If there is a change of control, sale, or transfer of business assets, we may transfer our user databases, including personal information, under confidentiality agreements.

(f) Your Consent: By providing us with your personal information, you consent to the terms of this Privacy Policy and the disclosure of your information in accordance with this policy.

(g) Where we disclose personal information to third parties, we will request that they comply with this Privacy Policy.

6. Security of Your Personal Information

(a) Defence Community Dogs is committed to ensuring your personal information is secure. We have implemented physical, electronic, and managerial safeguards to protect against unauthorised access, modification, disclosure, and misuse.

(b) While we take reasonable steps to secure personal information, no transmission over the internet is completely secure. Therefore, information is exchanged at your own risk.

7. Access to Your Personal Information

(a) You may request access to the personal information we hold about you in accordance with the Privacy Act 1988 (Cth). A small administrative fee may be charged for processing your request.

(b) If you believe the information we hold is incorrect, outdated, incomplete, irrelevant, or misleading, please contact us at info@dcdogs.com.au to request corrections.

(c) In certain legal circumstances, we may refuse access to your personal information as permitted under the Privacy Act.

8. Complaints About Privacy

(a) If you have concerns about our privacy practices, please submit a written complaint to:
📍 Level 10/31 Queen Street, Melbourne, Victoria, 3000.

(b) We take complaints seriously and will respond as soon as possible. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. Changes to this Privacy Policy

(a) We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website.

(b) We encourage you to check this policy regularly to stay informed about how we protect your personal information.

10. Website Data Collection

(a) Information Collected When You Visit Our Website

When you visit www.dcdogs.com.au, we may collect non-personal data, including:

Browser type and operating system.
Referring website (where you came from before visiting us).
Time spent on pages and navigation patterns.

This data helps us analyse and improve the website experience.

(b) Cookies

We may use cookies to enhance user experience.
Cookies are small files that store information about your site usage.
You can disable cookies in your browser settings, but doing so may impact functionality.
We may use cookies for Google Ads retargeting to display relevant ads on third-party websites.

(c) Third-Party Websites

Our website may contain links to third-party sites.
Clicking on these links means you will be subject to their privacy policies, not ours.
Defence Community Dogs is not responsible for the privacy practices of external websites.